What documentation and procedures do retailers like Ocado require for product recalls and compliance?

Ocado requires suppliers to submit a recall procedure document as part of their compliance requirements. Members report that this is a standard request when listing products with the retailer.

**Getting a template:** The community's approach has been to either write one up internally or request it from your distributor—several members have shared their own templates via DM when asked. If you don't have one prepared, it's worth asking your distributor or Ocado directly whether they have a standard template, as this can save time.

**What members did:** One member shared that they wrote their own recall procedure document and it was accepted by Ocado, suggesting the retailer is flexible on format as long as the document demonstrates you have a clear recall process in place.

**Caveat:** The excerpts don't detail the specific contents required in a recall procedure document (e.g. escalation chains, timelines, communication protocols), so you may need to request an example from Ocado or an existing supplier to understand their exact expectations.