What practical steps should I take when a distributor like Enotria delays payment?

Members report that delayed distributor payments are common but recoverable. The key tactic is **direct contact with a named account manager rather than generic customer service**.

**Recovery approach:** - **Escalate to a specific contact** — Members had success reaching named individuals at distributors. Harry Berkeley at **Digital Touch** (info@digitaltouch.org) and **Stuart Coleman** were both mentioned as effective contacts for chasing Enotria payment issues. - **Accept payment delays as normal** — One member noted payment from Enotria was "very late, but did get it," suggesting persistence pays off. - **Time follow-ups with next orders** — One member's payment coincided with placing their next order, suggesting you can use reorder conversations as leverage to surface payment disputes. - **Use DMs within the community** — Members recommend asking other members directly for their contact at the distributor rather than trying to navigate switchboards.

**Caveat:** The community's experience here is limited to Enotria specifically. Approaches may vary by distributor.