What should I do if I receive multiple conflicting APPA IDs with different addresses or business names?

Members have reported receiving multiple APPA IDs with inconsistent information—different addresses, incorrect business names, and vague address details. This appears to be a known issue with HMRC's processing.

**What to do:** - Contact **mailbox.alcoholpolicy@hmrc.gov.uk** as soon as possible to report the discrepancy. Provide your correct business name, up-to-date business address, and details of all current licenses and registrations you hold. - If you've already chased HMRC once without resolution, follow up again with the same contact details and reference your warehouse authorisations and HMRC records as the source of truth for your correct address. - Be aware that HMRC's IWG (Implementation Working Group) has flagged this as a priority issue ahead of the February 2025 mailshot deadline for new approval, returns and payments changes. Getting your APPA ID corrected before then is important to ensure you receive future communications.

**Caveat:** Members report this can take 2+ weeks to resolve even after chasing; persistence may be required.