Ask the Collective

What notice periods and contract terms do D2C fulfilment providers typically offer, and how flexible are they?

Notice periods and contract lock-in vary significantly between providers and are often negotiable. **PHL** initially demanded 6 months' notice with payment of typical monthly rates during that period, but members report they are willing to negotiate—some have secured three-month terms. **Thrive** offers more flexible terms with only one month's notice required. Members recommend asking about cancellation terms early in conversations, as these can be a deal-breaker for early-stage startups. **Diamond** is noted for being quick and responsive in handling queries. When evaluating providers, clarify what "typical monthly rates" means during notice periods, as this can represent significant unexpected costs if you need to exit early.