How do you update AWRS registration when your business changes operation (e.g., moving from contract production to own production), and what customer compliance checks are required?

**Updating AWRS registration:** Members report that AWRS changes are managed through the **Government Gateway** login you used when you first set up your AWRS account. Click on AWRS within the Gateway and update your information there. One member noted difficulty finding contact details, but this online process appears to be the standard route.

**Customer compliance checks:** The community has settled on a pragmatic two-tier approach:

- **For wholesale/trader customers:** Create a "New Trader Form" requiring AWRS registration, VAT number, and company registration details. Use the **Government Gateway AWRS check tool** (https://www.gov.uk/check-alcohol-wholesaler-registration) to verify their registration status. Follow up with a "Compliance sheet" where you record your own verification results: Companies House lookup, Creditsafe check, VAT check, AWRS registration confirmation. Request their accounts payable email and phone number for credit control purposes.

- **For retail/on-premises customers (pubs, bars):** Ask for their **Premises Licence** and verify it against the local council register. The standard T&Cs and extensive ID/proof-of-residence forms are not universally applied to one-off retail customers.

**What HMRC actually requires:** Members report that HMRC's practical requirement is verification of AWRS status for wholesalers and Premises Licences for retail outlets, supported by documented checks. One member emphasized that maintaining this diligence is "good practice and shows due diligence."

**Caveat:** While no member reported being caught out for non-compliance, the tone suggests this is an area where regulatory risk is taken seriously, particularly for wholesale customers.