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People & Suppliers2 discussions

What customer service management platforms work best for aggregating social media and email communications?

**Gorgias** is the platform members recommend for consolidating social media and email customer service communications into one inbox. One member described it as "the best" and offered referrals. **Limitations:** Gorgias does not currently support TikTok, so if TikTok customer engagement is a priority, you may need a separate workflow for that channel.

#customer service#software tools#communications#social media