Ask the Collective
The questions independent drinks founders ask most — answered. Distilled from years of community knowledge so the good stuff never disappears in the feed again.
Should we charge a single nationwide delivery price or use regional pricing and multiple warehouses?
Members recommend a **single price across the UK**, factoring in a reasonable average delivery cost and absorbing regional variation rather than managing multiple warehouses or regional price tiers. This keeps pricing simple for customers and avoids the complexity of managing distributed inventory or complex tiered pricing schemes.
What sales team structures do UK drinks producers typically use?
Members were polled on their UK sales setup. The most common approach is a **hybrid model combining distributors with an internal sales team** (26 votes), followed by companies running **internal sales teams only** (16 votes). Some rely purely on **distributors** (4 votes), while a smaller number operate with **founders handling sales directly** (10 votes). The hybrid distributor + internal team model appears to be the dominant preference across the group.
What are realistic expectations for an imported spirit brand's performance in the UK market, and what alternative distribution models should owners consider if their current importer underperforms?
The UK market for imported spirits is currently very challenging due to Brexit, cost-of-living pressures, and an increasingly pay-to-play retail environment. Even award-winning products with strong international track records often underperform in the UK on trade. **Current market realities:** - On-trade penetration is slow and difficult to achieve, even after years of effort. Securing placement in major retailers (Waitrose, big-box chains) has proven exceptionally hard for many brands. - E-commerce (especially Amazon UK with paid ad support in peak seasons) often outperforms traditional on-trade channels. - High retainer fees combined with low commissions can make UK operations unprofitable, even with decent brand credentials (94-point ratings, awards, 10+ country presence). **Alternative distribution models members recommend:** - **Tortuga** — A logistics-focused distributor model where they handle warehousing and fulfillment while you retain better margins and recruit your own sales team. Potentially cheaper than traditional retainer models and provides access to online retailers. - **Cask, Paragon, and Proof Drinks** — Members suggested exploring no-retainer partnership options with these established distributors (run by recognised figures in the community). - **Direct distributor negotiation** — Rather than accepting a "devil you know" arrangement, negotiate away from retainer-based fees toward commission-only or hybrid models with distributors genuinely aligned to your brand. - **Own UK entity setup** — Setting up your own importing company and sales operation was mentioned as an option, though it carries significant operational overhead for a remote brand owner. **Key caveats:** - Finding an alternate importer in difficult market conditions is challenging; the above contacts represent rare, more flexible options. - Even strong brands should set realistic expectations: volume on-trade wins are rare right now. E-commerce and selective high-end on-trade placements may be the realistic ceiling. - If the UK cannot be profitable under current conditions, focusing resources on stronger performing markets may be the more sensible business decision.